You forgot your UAE Pass password and you feel stuck. Take a slow breath, because help is close. This guide from Bolo Asan shows how to reset your UAE Pass password in easy words. It covers a lost PIN and a lost signing password.
Quick Answer: If you forgot your PIN, reinstall the UAE Pass app and tap “I have an account”. Then verify the codes sent to your mobile and email, and set a new PIN. If you forgot your signing password, log in to the app with your PIN and select your account. Then reset your password. If the reset fails in the app, visit a kiosk, select “Digital Signing” and choose “Renew” under “Qualified Signing”.
Know your two secret keys first
Your account has two secret keys, and they do different jobs. The first key is your PIN code for the app. A PIN is a short secret number that only you know. You type this number when you open your account.
The second key is your signing password for papers, and the app calls this key your digital signature password. You type it when you sign a paper inside the app. Each key guards a different door in your account.
Know which key you lost before you start any fix. A lost PIN needs one way, and a lost signing password needs another. The wrong way wastes your time and fixes nothing, so pick your key first and your reset stays simple.
Think of the PIN as your house front door key. Think of the signing password as your pen for signing papers. You use the door key many times each day. You use the pen only when a paper needs your sign.
One more point helps many readers here. You can forget one key and still hold the other key well. Each key has its own fix way in this guide.
Your account level matters
UAE Pass has two account types, and your type decides what you can do.
- Basic: You can create a basic account with or without an Emirates ID. It works for a citizen, a resident or a visitor. You can sign in to limited services. Only a small number of services accept a basic account, and some services need a verified account.
- Verified: This is the highest account level. You get it when you complete verification with the Face Recognition feature in the app. You can also get it by visiting a UAE Pass kiosk with your Emirates ID. You can use most services and all the signature features of UAE Pass.
Note: You can only create a signing password after you verify your account. The app prompts you to create one while you complete the verification step. Do it at a kiosk or through Face Verification in the app.
Get these things ready first
A smooth reset starts with a ready phone, so keep your own phone in your hand before you start. The steps send short secret codes to that phone. Keep your email open on the same phone too.
The app sends one code as a text message to your mobile. People call a text message an SMS for short. The app may also send a code to your email, and people call such a code an OTP for short. OTP means one-time password, and it works only once.
You also need the UAE Pass app on that phone. The official UAE Pass home page gives you the app download links. Download the app only from the official page or your phone store. Fake apps steal secret codes from careless people.
Use the email that your account holds today for codes. The PIN way sends one code to that email box, so a closed or forgotten email blocks your reset midway. Fix your email access before you start the steps.
Charge your phone and sit in a quiet place now. Type each code soon after it comes to you. Write nothing on paper and share nothing with anyone. You now hold every tool the next steps need.
Reset your PIN with a fresh app start
You forgot your PIN and the app locks you out, but the official recovery way helps you get back in. You remove the app and then install it again fresh. This fresh start is the official UAE Pass password reset way for a lost PIN.
Open the fresh app and tap the words “I have an account”. That tap tells the app you already hold an account. The app then starts the account recovery steps with you. The official UAE Pass FAQ page gives these same steps for a forgotten PIN.
Next the app checks your mobile number with a code. Type the code from the text message into the app. Then the app checks your email with one more code, so type that email code in the box as well.
Now the app lets you create a brand new PIN. Pick a number that your mind holds with ease. Keep the number far from your birth year and phone digits. Your new PIN opens your account from this moment.
How to reset your UAE Pass password on a new phone
Maybe you bought a new phone last week. Your account still lives on your old phone in the app. The recovery way also helps you move to the new phone.
Open the UAE Pass app on your new phone first. Get the app from the official site or your phone store. Use only the real app with the right name.
On the first screen, tap “I have an account” again. This tap starts account recovery for your new device, and the app then repeats the mobile and email code checks. Pass both checks and set your PIN on this phone.
Your account now works on the new phone as before, and your papers stay inside your account too. The move changes only the phone in your hand, so keep the old phone till the new one works well.
Finish the whole move in one sitting if you can.
Reset your signing password in the app
You forgot the password that signs your papers in the app. You can reset it inside the app itself in a few simple steps.
Log in to UAE Pass with your PIN first. Your PIN is a separate key, so you can still sign in when you forget the signing password. Select your account, then reset your password, and follow the steps on the screen to set a new password.
Your new signing password must be at least 8 characters long. It must hold upper and lower case letters, at least one number and at least one special character.
A qualified signature is your official sign in digital form. Offices trust this sign on papers you send them. From now on, you use the new password to sign papers.
The official UAE Pass FAQ page lists this answer under digital signature help. Open that page if any screen looks different on your phone. App screens can change a little with each new update.
Reset your signing password at a kiosk
Use the kiosk way when the reset fails inside the app. A kiosk is a small helper machine in a public place. The official FAQ gives this kiosk way for the same problem. Visit the nearest kiosk for this fix.
At the kiosk, select “Digital Signing” and choose “Renew” under “Qualified Signing”. Follow the steps on the kiosk screen to set a new password. Staff near the machine can point at the right screen, but you alone type the secret password on that machine.
Never speak your new password aloud in a public place. Cover the screen with your hand while you type. Walk away only after the machine shows the work is done. Keep your new password in your memory and nowhere else.
The official site holds more info about kiosk places. Read that info before you travel to any kiosk, because a small trip plan saves you a wasted long drive. Pick a kiosk near your home or your work.
Change your PIN while you can sign in
Maybe you still remember your PIN today, and you just want a fresh number for more safety. The app holds a simple change way for this case, so you skip a full reset with this small change.
Do a normal UAE Pass login with your current PIN first, then open Account inside the app menu. Tap Change PIN and follow the short steps. The app saves your new PIN right away.
This change way works only while you can sign in. A lost PIN still needs the fresh app start way. That way sits in the PIN part of this guide above. Keep the two ways apart in your mind always.
Change your PIN on a day you feel calm. A rushed mind picks weak numbers like birth years, so pick digits that mean nothing to strangers around you. Your future self will thank you for that care.
Test your new key right away
A reset ends only after a clean test sign in. Close the app fully after you set the new key, then open it again and type your new PIN slowly. Your account should open like it did before.
People who skip this test meet a surprise later. A small typing mistake can hide inside a new password. The test shows such a mistake while help feels fresh. Fix any mistake at once with the same reset way.
Code problems
Sometimes the code message takes long to reach your phone. Weak signal areas slow text messages down a lot, so move near a window and wait a short while. Then ask the app to send the code once more.
Check that your phone holds the right SIM card now. A second SIM can confuse the code delivery path, so turn off flight mode if your phone shows it on. A phone restart also clears small network faults fast.
Email codes can land inside the spam folder sometimes, so open your spam folder before you panic about a delay. Always type the newest code from the newest message. Old codes waste your time and block the flow.
Ask a family member to send you a test text. A test text shows if your line takes messages well. If that test text fails, your line holds the fault. If it lands fast, the app side just needs more time.
A dead plan or an empty balance can block texts. Our UAE mobile plans and SIM cards guide explains plan choices in easy words. Check your line first if a code does not come, and then return here and finish your reset in peace.
No phone in your hand today
Some readers search how to recover an account without a phone number. The honest truth is short and clear. The official recovery steps ask for codes on your mobile. You may not finish the code steps without that phone.
Your email code check also needs care in this case. The app verifies your mobile and your email both. You may need the number that is linked to your account. Any site that promises a skip is not official.
Borrow no phone for these secret codes ever. Codes guard your whole digital identity in the UAE. A code on a stranger phone puts your papers at risk. Wait till your own phone or number is back.
People with app access can update a number inside the app. The next part of this guide shows that update way. You can also call the official support team for advice. Their number sits in the support part below.
Update your mobile number the right way
A wrong number stops any reset at the code step. The good news is that you can change your number. The official help page gives this way for the app.
Open Account, then open your personal details. Tap edit on your mobile number in that list. Type your new number with full care and save it. The system then sends an SMS code to the new number.
Type that code to prove the new number is yours. SMS means a short text message on your phone. Your account then keeps the new number for future codes. Test a sign in after the change to be sure.
You can change your email address the same way. Only your email address and mobile number can be changed by you, and the rest comes from your identity record.
Your phone number helps the app check who you are. Card details also change in life from time to time. Read our guide on how to update Emirates ID details in the UAE for that side. Fresh details keep every future reset fast and smooth.
Keep your old SIM alive till the change ends well. You sign in with your old setup before this edit. Drop the old line only after the new number works, because a small wait here saves a big lockout later.
Keep your account safe
Good habits guard every reset you do later. The official safety words are short and very clear. Never share your PIN with any person on earth, and never share your signing password or your OTP codes either.
Warning: A caller can sound kind and still try to steal your codes, so end such a call at once. Open the app yourself to check your account. Only approve actions that you started with your own hands. Deny any note that you did not start yourself.
An authorization notification is a note that asks your approval, so read every note well before you approve any action. Check that each note comes from a source you know. The official safety answers on the FAQ page repeat this same care.
Pick a password that other people cannot guess at all. Do not use names of your family in it, and do not use your birth date in it either. Pick one that your mind can hold with ease. Do not write your new password in your phone notes. A lost phone can hand your account to a stranger.
Watch help videos on the official site
Some people learn better with eyes than with reading. The official site holds video lessons for such learners. Each video shows app screens moving step by step, and you can pause and replay any part you miss.
The official UAE Pass video tutorials page holds the full list. Pick the video that matches your problem today, and watch it once fully before you touch any setting.
Then keep the video open beside your app work. Do one small step and pause the video again. Slow work beats fast work in secret account matters, and your account stays safe when your hands move slowly.
Talk to UAE Pass support for real help
Some problems need a real human on the official team. You can call the UAE Pass support team for help, and the official phone number is 600561111. The help desk works from 7:00 AM to midnight, seven days a week. Keep your Emirates ID near you before you call.
You can also write an email to the support team, and the official email address is support@uaepass.ae. Write your problem in short and clear lines there. Tell the team where your reset stopped.
Support staff can guide you to the right official way. Only you set your secret password in the official ways, and your password stays yours alone in every case. That rule protects you from fake helpers as well.
If the app does not open, wait a short time and try again. Patience can save you a long call on a busy day.
Keep the exact words from your screen in your email. Those screen words help the team find your problem fast. Send one email and wait for the reply with patience. Two emails about one problem can slow the help.
Frequently Asked Questions
Can visitors use UAE Pass too?
Yes, visitors can use UAE Pass as well. The service is the first national digital identity for citizens, residents and visitors in the UAE. A visitor account is a basic account, so it works with fewer services than a resident account.
Which cards can start a new account?
You can register with an Emirates ID card. A GCC ID card also works for a new account, and your passport works as the third choice for registration. The app shows you these three choices at sign up.
How does the app prove your face?
The app can check you with face verification at sign up. Face verification means the app matches your live face to your card. You can also prove yourself at a nearest kiosk instead.
Where can you download the app?
You can download the app from the Apple App Store, and Android users can download it from Google Play. Get the app only from these stores or the official site. Always read the app name well before you tap install.
What can you do with papers in the app?
With a verified account, you can request official documents inside the app. You can also share official documents with offices from the app. Your papers then travel with you inside your phone. This saves long trips for small paper work.
Is this a government website?
No, this is an independent website with easy guides. This site holds no link with any government office. The only official home of UAE Pass is uaepass.ae. Always trust the official site more than any guide.
Reset one key at a time, test it right away, and keep your codes to yourself. If a step fails, the official FAQ page and the support team can guide you to the right way.
Official Sources
- UAE Pass — Home
- UAE Pass — Account Recovery
- UAE Pass — FAQ
- UAE Pass — Tutorials
- UAE Pass — Support
- Digital Dubai — UAE Pass support hours
Disclaimer: This guide gives general information only. It is not an official UAE Pass page. Screens and rules can change at any time in the app. Always follow the words inside the official app and site. Confirm your case with UAE Pass support if any step feels unclear.
Last Updated: 8 November 2026