How To Update Emirates ID Details In The UAE

Your phone number, email or home address has changed since you got your Emirates ID card. This guide from Bolo Asan shows how to update Emirates ID details in the UAE. It follows the official ICP service, step by step.

Quick Answer: You can change your phone number, email or home address through the ICP Data Update service. Sign in to ICP Smart Services with UAE Pass and open Data Update. Then change at least one of the three fields. ICP lists no fee for this service. Report the change within one month of the day it happened.

Which details you can change

The ICP Data Update service covers three contact fields: your phone number, your email address and your home address. Change at least one of these fields to send the request.

This service covers only these three fields. A new passport number, a job title change or another residence record change needs a different ICP service. A name change, a nationality change and a marital status change also sit outside the Data Update service. Ask ICP which service fits your case and which papers it needs.

For family members, change the details through the sponsor’s personal account or the head of family’s account. Visitors who hold a visa can use the public service route.

How to update Emirates ID details in the UAE online

You can update Emirates ID details in the UAE online through the ICP Smart Services website or the UAEICP app. Use your personal account for the request, and follow these steps in order.

Sign in to ICP Smart Services with UAE Pass, and use your personal account for the request. For a family member, use the sponsor’s or head of family’s account.
Open the Data Update service from the service list.
Type your new phone number, email or address in the right fields.
Change at least one field. The portal will not accept a request with no change.
Follow the checks the portal shows on screen.
Check every detail before you submit.
Submit the request and save your application reference number.

Keep your phone near you while you work, because the portal may send a code to your new number. A wrong digit can block the check at that step.

Get help in person

ICP lists its website and the UAEICP app as the channels for Data Update. If you need help, contact ICP or an accredited typing office first. Ask if it can help with your request before you travel.

If the office asks you to visit, take the documents ICP asks for in your case. The office may ask for papers such as these.

Take your original Emirates ID card.
Take your passport and a clear copy of your passport.
Take any other paper the service asks for in your case.

For a child, guardian or other representative, check the authorisation rules for the specific service before you apply.

How to change the mobile number on your Emirates ID

Some ICP services use your registered mobile number for text messages and verification codes. UAE Pass and many other services send login codes to that same number. If you keep an old number on your record, you miss OTP messages and may lose access to key accounts.

Update your number separately with each provider that holds your old contact details. Follow the same steps as above. Log in, type the new number, follow the checks on screen, and then submit the request.

Warning: Scammers call people and pretend they work for ICP. Never share your bank PIN, password or one-time code with a caller. If a caller asks for these details, end the call and contact ICP through its official channels. Use only the official ICP website, the UAEICP app or an ICP centre.

If you lost your old number, contact ICP through its official support channels. You can call the ICP call centre on 600522222, or use the help options on the ICP website. Then follow the steps ICP gives you for your case.

If you plan to take a new number, our UAE mobile plans and SIM cards guide helps you compare plans. Read it before you pick a SIM.

What to do after you renew your passport

If your passport expires, contact your embassy or consulate about renewal. Then ask ICP if you need to update your residence record. The Data Update service does not cover passport numbers. Ask ICP which service covers your passport details and if your residence record needs to change.

Keep a copy of your old passport with your file for later checks. Carry your new passport for any visit the service asks for. You can also read our Dubai residence visa renewal guide if your visa renewal falls near your passport renewal.

Keep your passport details current with the relevant authorities and service providers. Check with your bank or airline if the change affects a service or booking.

How name and marital status changes work

A name change or a marital status change touches your core identity record. These changes fall outside the Data Update service. Ask ICP which service applies to your case, and ask if your sponsor must take part.

You may need a marriage certificate for a marital status change. You may need an official name change paper or a court paper for a name change. ICP confirms the exact papers and the steps for your case before you submit anything.

Copy your name letter by letter from your passport. Small spelling gaps between documents can cause delays and returns.

Fees and how long it takes

The ICP Data Update page lists no fee for this service. If a typing office or another service provider helps you, ask if it charges its own service fee. Ask for a breakdown of any extra charges before you pay.

ICP does not publish a fixed completion time for a Data Update. Do not mix this service with new card issuance. For new identity card issuance, ICP lists a standard completion time of 5 days. That figure belongs to a different service.

Note: Check the fee on the ICP Data Update page before you start. ICP can change its fees, and the page shows the current figure for your case.

The 30-day reporting deadline and the late fine

UAE government guidance says you must report your change within one month from the date it happened. Check ICP’s guidance to confirm if the rule covers your change and which service you should use.

ICP lists a fine of AED 20 for each day of delay. The fine applies to late reporting of a change in your personal or civil data. The total fine goes up to AED 1,000. The rule covers all categories and age groups, and the delay counts from 30 days after the change.

The u.ae page describes a separate late-renewal penalty of AED 20 per day, up to AED 1,000. It applies if you renew your card more than one month after it expires. That penalty is different from the late-reporting fine.

ICP also runs a service to request an exemption from delay fees, and you can apply through that service. ICP reviews each request under its own rules, and a request does not guarantee a waiver.

Common mistakes people make

Incorrect details, missing documents and incomplete verification can delay a request. A slow check at each step helps you avoid these slips.

Check the reporting deadline.
Do not share sensitive information with unverified callers.
Match your name spelling to the relevant official document.
Complete every verification step that ICP requests.
Update other organisations separately when necessary.
Save your application reference number.

What to update after your Emirates ID record changes

Update your Emirates ID details with ICP first, then share the new details with the other offices that need them. Contact each organisation separately if you need to update the information it holds.

Tell your bank about a new phone number, email or address after ICP updates your record. Tell your mobile operator too if you need to update the contact details linked to your SIM. Keep a copy of the update confirmation in your own file.

Update your employer, insurer, landlord or tenancy office if the change affects the information they hold about you. Change the relevant records soon after ICP changes your details.

Checklist before you submit

Run through this short list before you tap submit or leave a centre. The list catches small errors while you still have time to fix them.

Check your name spelling against your passport.
Go over your new phone number digit by digit.
Keep your supporting documents ready in clear copies.
Save the application reference number in a safe place.

Save the application reference number in two places. A photo on your phone and a note in your file both work well.

Track your request through your ICP personal account or the official tracking options on the ICP FAQ page. Your application reference number starts with 010 and differs from your Emirates ID number. Use the reference number to track your request through your ICP account or the official tracking service.

You can call 600522222 inside the UAE if you need help with tracking. Call +971600522222 from outside the UAE for the same help.

Frequently Asked Questions

Can I update Emirates ID details from outside the UAE?

You may be able to submit a Data Update request from outside the UAE. You need access to the ICP service and UAE Pass, so confirm any extra requirements with ICP before you apply.

Will I get a new card after my update?

Data Update covers phone number, email and address. Ask ICP if a change affects your card or only your electronic record.

Can I update my details if my residence visa expires soon?

If your residence visa has expired or ICP cancelled it, check the requirements for your specific ICP service before applying. Contact ICP if you are unsure about your current status and how it affects the request.

What happens if ICP rejects or returns my request?

Read the reason ICP shows and follow the instructions for that application. If you can correct or resubmit the existing request, follow those steps. Contact ICP if the next action is unclear.

Can someone else update Emirates ID details for me?

For Data Update requests involving family members, ICP requires the sponsor’s or head of family’s personal account. For a child, guardian or other representative, check the authorisation rules for the specific service before applying.

Do children need updates too?

Yes, parents or guardians report a change for a child. ICP states that the reporting rule and the delay fine apply across all categories and age groups.

Can I keep using my card during the update?

A Data Update request does not by itself confirm the validity of your card for every purpose. Check the expiry date first. Contact ICP if you are unsure about using your card during a pending request.

How long does an Emirates ID update take?

ICP does not publish a fixed completion time for a Data Update. Your update may take longer if ICP asks for more checks or a centre visit. ICP lists 5 days for new identity card issuance, and that figure belongs to a different service.

Update your contact details with ICP first, then tell your bank and your mobile operator. Keep your reference number safe until the update shows on your record.

Official Sources

Disclaimer: This guide gives general information only. It is not legal advice. ICP can change its rules and fees at any time, and ICP makes the final decision on every request. Check the official ICP website before you apply, and confirm your case with ICP if any detail feels unclear.

Last Updated: 8 November 2026

How to Update Emirates ID Details in the UAE